2014 Jeep Wrangler
Mileage
140,846
Service Date
8/22/2022
Services Performed
- CUSTOMER CALLED TO STATE VEHICLE HAD DIED, AND HE WAS OBTAINING TOWING COVERAGE TO HAVE IT TOWED IN. ONCE VEHICLE ARRIVED, PERFORMED INSPECTION AND FOUND VEHICLE HAD NO COOLANT. SCANNED VEHICLE FOR CODES, SEVERAL OVERHEATING CODES PRESENT, SEE CODE SCAN LIST BELOW. IT APPEARS VEHICLE HAD A SEVERE LOSS OF COOLANT DURING OPERATION, DRIVER IGNORED WARNINGS OF OVERHEATING, AND DROVE VEHICLE UNTIL IT DIED. ENGINE IS DESTROYED WITH MASSIVE OVERHEATING. TECHNICIAN RECOMMENDS ENGINE REPLACEMENT AT THIS TIME. WE PREVIOUSLY REPLACED CUSTOMERS WARRANTY, HOWEVER THERE IS NO WARRANTY COVERAGE FOR OVERHEATING. WARRANTY ONLY COVERS MANUFACTURERS DEFECTS. THE MOTOR DID NOT FAIL DUE TO MANUFACTURERS DEFECT, BUT NEGLECT OPERATION. CUSTOMER DECLINED MOTOR REPLACEMENT AND VEHICLE WAS TRADED INTO RIGHT TOYOTA.
DUDLEY R. gave our service a 5 star review on 8/22/2022
